Capture More Clients //
Conversion Rate Optimisation or CRO is the art of improving a wesbites experience to increase the percentage of visitors that convert into customers or sales.
It could be making a purchase, signing up to a newslettewr, creating an account, downloading an app or anything else you want a customers to do. Once you define the conversion you need to understand why visitors arent converting, then fix it.
This can be done with A/B testing, customer feedback, expert usability testing, copy optimisation and more. Using correct targeting and testing methods can multiply your converion rates. It's about taking the traffic you already have and making the most of it.
User beahviour starts with the visitor in response to what they see and interact with. We go as far as recording every single visitor on the website; they way they move their mouse, scroll, paths they take. For broader analysis we aggregate data for larger websites. By understanding the user bahaviour, we are able to improve the path to conversion.
This is the most important step in the process. From a hypthothesis report to straight forward red flags, a list of actions will be derived to improve the conversion factor.